Performance Measures
Comparison Of Actual And Budget Expense
The Goal Of The District Is To Not Exceed The Annual Approved Budget
Designation Of Reserves
The Goal Of The District Is To Maintain A Four Month Operating Reserve 100% Of The Time
Claims By Customers
The Goal Of The District Is To Have No More Than Three Claims Per Year
Customer Complaints
The Goal Of The District Is For Customer Complaints Not To Exceed .1% Of Our Approximately 7,400 Customers
Loss Work Time (worker's Compensation)
The Goal Of The District Is To Experience Loss Work Time Of No More Than 8 Hours Per Month/96 Hours Per Year, About .002% Of The Hours Worked
The above graph represents work time loss due to injury
Employee Turnover
The Goal Of The District Is To Retain Staff And Minimize Turnover To One Position (4% Of Staffing) Per Year
Maintenance Management
The Goal Of The District Is Not To Exceed More Than 5% Backlogged Work Orders Per Month
Water Quality
The Goal Of The District Is 100% Compliance For Water Quality
Disruption Of Service
The Goal Of The District Is To Complete Repairs Disrupting Water Service In Under 5 Hours
NPDES Requirements
The Goal Of The District Is To Meet 100% Of The Permit Limits 100% Of The Time
Maintain Sewer System
The Goal Of The District Is To Clean And/or Video The Entire Collections System Every 3 Years Or Less (the National Standard Is 3 To 5 Years)
Overall Wastewater System Maintenance
The Goal Of The District Is Not To Exceed More Than 5% Backlogged Work Orders Per Month
