Performance Measures

Comparison Of Actual And Budget Expense 

The Goal Of The District Is To Not Exceed The Annual Approved Budget

The chart compares actual and budgeted expenses for 2026, showing steady budgeted amounts and a sharp drop in actual expenses.

Designation Of Reserves 

The Goal Of The District Is To Maintain A Four Month Operating Reserve 100% Of The Time

The graph compares the goal vs. actual designation of reserves from January to December, highlighting a dip in April.

Claims By Customers 

The Goal Of The District Is To Have No More Than Three Claims Per Year

The bar graph shows customer claims: Actual claims are low, while the goal is set at 3 claims, highlighting a gap.

Customer Complaints 

The Goal Of The District Is For Customer Complaints Not To Exceed .1% Of Our Approximately 7,400 Customers

The chart shows customer complaints over a year, with a steady goal of 8 complaints and actual complaints fluctuating below that, peaking in March.

Loss Work Time (worker's Compensation) 

The Goal Of The District Is To Experience Loss Work Time Of No More Than 8 Hours Per Month/96 Hours Per Year, About .002% Of The Hours Worked

The chart compares actual annual loss work time to a set goal, showing significantly more hours lost than planned.

Employee Turnover 

The Goal Of The District Is To Retain Staff And Minimize Turnover To One Position (4% Of Staffing) Per Year

The chart compares actual employee turnover (about 4) to the goal (around 1), showing higher turnover than targeted.

Maintenance Management 

The Goal Of The District Is Not To Exceed More Than 5% Backlogged Work Orders Per Month

The graph shows Maintenance Management data for a year, with fluctuating actual values and a steady target line.

Water Quality 

The Goal Of The District Is 100% Compliance For Water Quality

The chart shows water quality compliance over a year, with goals consistently met except for lower actual compliance in March and April.

Disruption Of Service 

The Goal Of The District Is To Complete Repairs Disrupting Water Service In Under 5 Hours

The graph shows hours of water service disruption, peaking in February and March, with low consistent levels afterward.

NPDES Requirements

The Goal Of The District Is To Meet 100% Of The Permit Limits 100% Of The Time

The chart shows regulatory compliance over a year, comparing actual performance (red) against goals (blue).

Maintain Sewer System 

The Goal Of The District Is To Clean And/or Video The Entire Collections System Every 3 Years Or Less (the National Standard Is 3 To 5 Years)

The graph shows monthly sewer line cleaning footages. The actual footage (blue) fluctuates, peaking in March, while the goal (red) remains steady around 21,000 feet.

Overall Wastewater System Maintenance 

The Goal Of The District Is Not To Exceed More Than 5% Backlogged Work Orders Per Month

The chart shows backlogged work orders, with the goal consistently at 5% and actual numbers remaining very low throughout the year.